Live Casino games are streamed in real time from a professional studio to your device. Because these games rely on a continuous internet connection, temporary disconnections can occur.
A disconnection does not stop the game itself. The live dealer continues to deal cards or spin the wheel as scheduled on the game server.
Note: BetVictor cannot be held liable for any loss of stake or potential winnings due to slow internet speeds or disconnections on the player's side. However, in case of timeouts or loss of connection, the following procedures are in place to protect you.
Disconnection policy by provider and game type
Select your game provider below to view the disconnection policy that applies to your game.
Evolution
Evolution
Game | What happens if you disconnect |
Roulette | Placed bets remain valid and are settled in your absence. View outcomes in the History window on reconnection. |
Instant Roulette | If disconnected before clicking PLAY NOW, the game resumes on reconnection. If disconnected after clicking PLAY NOW, bets are accepted and outcomes are available in the History window. |
Blackjack | Placed bets remain valid and are settled in your absence. View outcomes in the History window on reconnection. |
Craps | Placed bets remain valid and are settled in your absence. View outcomes in the History window on reconnection. |
Lightning Blackjack | If disconnected during betting time, bets are void and returned. If disconnected after betting closes, bets are settled in your absence. View outcomes in the History window. |
Infinite Blackjack | If disconnected during betting time, bets are void and returned. If disconnected after betting closes, bets are settled in your absence. View outcomes in the History window. |
Power Blackjack | If disconnected during betting time, bets are void and returned. If disconnected after betting closes, bets are settled in your absence. View outcomes in the History window. |
Infinite Free Bet Blackjack | If disconnected during betting time, bets are void and returned. If disconnected after betting closes, bets are settled in your absence. View outcomes in the History window. |
Poker | If disconnected during betting time, bets are void and returned. If disconnected after betting closes, bets are settled in your absence. View outcomes in the History window. |
Game Shows | Placed bets remain valid and are settled in your absence. View outcomes in the History window on reconnection. |
Cash or Crash | Placed bets remain valid and are settled in your absence. If disconnected for an entire Decision Phase, you will be cashed out at the next green ball prompt. Shorter disconnections may mean your last selection is not registered. View outcomes in the History window. |
Baccarat & Sic Bo | Placed bets remain valid and are settled in your absence. View outcomes in the History window on reconnection. |
Pragmatic Live
Pragmatic Live
If disconnected before the 'BETS CLOSED' message appears and your bets were not yet accepted by the server, your bets will not be deducted from your balance and you will not participate in the round. Once reconnected, please verify your balance and contact us immediately if there are any issues.
If disconnected after the 'BETS CLOSED' message appears and your bets were accepted by the server, the game will proceed as normal and any winnings will be processed according to the game result.
Playtech Live
Playtech Live
Game | What happens if you disconnect |
Roulette | Bets are recorded and paid out according to the round result. View results in the game history. |
Blackjack | Reconnect and log back in. You will be directed to the non-live version to finish the round. Only cards on the table at disconnection are carried over. Side bets are resolved based on the live game. View results in the game history. |
Game Shows | Bets are recorded and paid out according to the round result. View results in the game history. |
Age of the Gods Bonus Roulette | Bets are recorded and paid out according to the round result. If disconnected during the AoG Bonus game, it is resolved automatically. View results in the game history. |
Adventures Beyond Wonderland | Bets are recorded and paid out according to the round result. If disconnected during the Card Soldiers' Mystery Bet Multiplier or Magic Dice mini game, a random suit or dice is chosen for you. View results in the game history. |
Baccarat | Bets are recorded and paid out according to the round result. View results in the game history. |
Poker | Bets are recorded and paid out according to the round result. If disconnected during the betting round, all bet slips are regarded as unconfirmed and you do not participate in the round. |
Teen Patti Live | Reconnect and log back in. You will be directed to the non-live version to finish the round. Only cards on the table at disconnection are carried over. Side bets are resolved based on the live game. View results in the game history. |
Buffalo Blitz Live | Autoplay stops. Your active bet is not returned, the spin is resolved, and you can find game info in History. Autoplay bets are not deducted. On reconnection, make a new buy-in and set conditions again. Free Spins are resolved in your absence. If disconnected during the Free Games bonus round, you can re-join only after it ends. All bonus wins are added to your balance. |
Everybody's Jackpot Live | Autoplay stops. Your active bet is not returned, the spin is resolved, and you can find game info in History. Autoplay bets are not deducted. On reconnection, make a new buy-in and set conditions again. If disconnected during mini games, you can re-join only after they end. If disconnected after a jackpot was triggered and you were eligible, all wins are automatically added to your balance. |
On Air Entertainment
On Air Entertainment
Game | What happens if you disconnect |
Roulette | A reconnecting message is displayed. If disconnected after bets were accepted, all bets remain valid. View outcomes in Game History on return. |
Blackjack | A reconnecting message is displayed. If disconnected after bets were accepted, all bets remain valid. Your hand is resolved using Hit and Stand auto-decisions. View outcomes in Game History on return. |
Card Match Up | A reconnecting message is displayed. If disconnected after bets were accepted, all bets remain valid. View outcomes in Game History on return. |
Authentic Gaming
Authentic Gaming
If there is any error in the game, gambling system or game procedure, the game round will be cancelled and initial bets will be refunded to all players.
Ezugi
Ezugi
If disconnected before the 'No More Bets' message, your bet will not be deducted and you will not participate in the round. Once reconnected, verify your balance and contact Customer Service immediately if there are any issues.
If disconnected after the 'No More Bets' message, we cannot guarantee your bet was placed. Please verify with Customer Service. If the bet was placed, the game proceeds as normal. Note: on multiple seat games, only some bets may process. A disconnection message may not be displayed and all decisions will proceed as the default. Always review your balance after reconnection and contact us if there is a problem.
Stakelogic Live
Stakelogic Live
If disconnected after placing a bet, all bets remain valid and are settled in your absence. On reconnection, view bet outcomes via the History button.