Online casino games depend on a stable connection between your device and the game servers. While disconnections are usually brief and outside of anyone's control, all Live Casino games are designed to ensure outcomes remain fair, secure, and correctly settled.
Your results are always determined server-side. A disconnection does not change or void a completed game outcome.
What happens if you disconnect?
Live Casino games operate in real time with professional dealers. If you disconnect:
The game round continues as scheduled.
Any bets already placed remain active.
The outcome is determined and recorded automatically.
What to expect when you reconnect
If a bet was placed, it will be settled normally.
Winnings are credited automatically.
Losing bets are deducted as usual.
If no bet was placed, no funds are affected.
If you reconnect quickly, you may be returned to the same table where available.
Where to view outcomes
You can find your results in any of the following:
Live Casino or Game History.
Bet History.
Account Transaction History.
Customer Support can confirm outcomes using official game provider logs if required.
Refunds
Completed bets are not refunded.
Unplaced or unconfirmed bets are not charged.
Refunds only apply in rare cases of confirmed provider-side technical faults.
What happens if the dealer makes a mistake?
In the unlikely event of a dealer error, the situation will be reviewed by the Pit Boss.
If the game can continue fairly, it will proceed as normal.
If not, the round may be cancelled and all bets returned to players.
Each game provider has its own rules for how these situations are handled, so outcomes may vary depending on the game you are playing.
Why has my balance not updated after a Live Casino game?
Sometimes your balance may take a few minutes to update after a live game. Follow these steps:
Wait up to 5 minutes for the balance to update.
Log out and back in to refresh it.
If still incorrect, contact Support.
Provide the game name, table, stake, and time of the issue.
Find these details via the in-game history button.
Your bet will be checked by the technical team and you will receive an update within 72 hours.
How do I find the rules for a Live Casino game?
You can find the game rules directly inside any game you open. Look for an (i) or (?) icon, or open the game menu and select Rules or How to Play. In some games, the rules may also be included within the paytable. This can vary depending on the game provider.
How do I view my gameplay history?
All Live Casino game providers allow you to review gameplay from within the game itself. Look for the history icon in the game interface.
