Keeping your account verified helps us provide a safe, fair and secure betting experience.

Why we ask for verification

We may need to verify details on your account to help protect you and ensure all account activity is genuine and responsible.

Your documents and personal details are handled securely and kept strictly confidential.

Document Type	Accepted Documents
Proof of Identity	• Passport (full page including MRZ code) • Driving licence (front and back) • Provisional driving licence • National ID card (front and back) • Irish Passport Card (front and back)
Proof of Address	• Driving licence • Learner Permit • Utility bill • Insurance policy • Document issued by the Revenue Commissioners • Document issued by a Department of State

Important

Screenshots are not accepted.
Please upload clear images of the original document.

Proof of Address requirements

The documents required depend on how you verify your identity:

Identity document	Proof of Address required
Driving licence (must show your current registered address)	None. Your driving licence covers both identity and address
Passport or national ID card	2 separate documents dated within the last 6 months.

Note: All documents must have been issued within the last 6 months and show your full name and address exactly as registered on your account.

How to obtain your Proof of Address documents

Utility bill → Download the latest PDF bill from your utility provider's online account.
Insurance letter → Download your current policy schedule from your insurer's customer portal or request a copy from your broker.
Revenue Commissioners letter → Sign in to Revenue myAccount and download a Statement of Liability or Tax Credit Certificate.
Government letter → Log in to MyWelfare or request correspondence from the Department of Social Protection.

Verification Timelines

Once documents are uploaded, they are reviewed as quickly as possible.

Typical Review Times

Age verification: around 24 hours
Additional checks: up to 72 hours

Important: Review times can vary depending on document type, image quality and whether extra checks are required.

What happens next?

You will receive an email once verification is complete.
If additional information is required, you will be contacted by email with further instructions.
Verification updates are provided via email or on-site notifications.

If verification cannot be completed

If the required documents are not provided, or if they cannot be verified, your account may remain restricted.

While restricted, you may be unable to:

Deposit
Withdraw
Place bets or wagers using real funds or bonus funds

Restrictions remain in place until both identity and proof of address have been successfully verified.

Timeframes and restrictions

You typically have:

Up to 72 hours to verify your identity
Up to 28 days to verify your address

Please note that weekends and public holidays may extend these timeframes.

Name changes

If you have changed your name, contact us and provide one of the following:

Marriage certificate
Change of name deed (deed poll)

Once reviewed, your account details will be updated.

Additional documents that may be requested

Document	Description
Income Verification	In some circumstances, we may request evidence of income, such as: • Three payslips dated within the last 6 months • A completed tax return (for self-employed customers)
Salary and Occupation Declaration	Customers may be asked to provide their salary and occupation details through an online form.
Payment Method Verification	A screenshot, photo, or scan of a bank statement showing: • Your name • Your address • Recent deposits to your gaming account All required details must be visible on the same image or page.