Wondering why your withdrawal is pending, delayed, or held? Here’s everything you need to know.
Withdrawal processing times
Once you request a withdrawal, it usually takes up to 24 hours to be released for processing.
After it has been released:
Fast-funds banks: usually within ~40 minutes
Standard bank processing: 1–3 working days, depending on your bank
If you haven’t received your funds
If your withdrawal hasn’t arrived after 24 hours, please contact our Support team with:
Date and time of the transaction
Amount and currency
Payment method used
Transaction reference number
Providing complete details helps us investigate faster.
Why is my withdrawal still pending?
A short pending period is normal.
Common reasons include:
Account verification
If your account is not fully verified, you may need to submit the required documents before we can process withdrawals.
To learn more about verification, click below.
Security and compliance checks
Withdrawals may be reviewed for security and regulatory reasons. These checks help protect your account and ensure safe transactions.
Processing time
Even if verified, approvals can take up to 24 hours due to internal review procedures.
Why was my withdrawal failed?
In some cases, your payment provider may reject the transaction.
If this happens:
The funds will be returned to your account balance
You may need to update or add valid payment details to retry the withdrawal
Why is my withdrawal being held?
Withdrawals may be temporarily held for the following reasons:
Deposits not fully cleared (e.g. chargebacks or reversals)
Account verification still pending
Required documents not yet submitted
Security or regulatory review in progress
Once all checks are completed, your withdrawal will be processed automatically.
What if my payment method has expired?
If your withdrawal method is no longer valid, your funds remain safe.
In most cases:
The funds are redirected to a new or existing account with the same bank/provider
If this is not possible, we may need updated banking details to process your withdrawal manually.
Please ensure all details provided are accurate to avoid delays.
Can I cancel a withdrawal?
You may be able to cancel a withdrawal if:
It has not yet been processed
It is still in “pending” status
If eligible, the cancellation option will appear in your account. Once cancelled, funds will return to your balance immediately.
How to cancel a withdrawal
From the top menu, go to My Account.
Google Chrome view:
iOS/ Android App:
If cancellation is possible, you’ll see Pending Withdrawals displayed.
Click the Pending Withdrawals link to view your list.
Select the withdrawal you want to reverse and click Cancel.
You’ll receive a confirmation message.
Track this activity in Banking History and you will see the cancelled transaction.
7. Once cancelled, the funds will return to your account balance and be available to use.