Why are some Casino suppliers missing?
If you have excluded yourself from our Sports product, access to certain Casino providers may also be restricted. This is because some virtual games are powered by overlapping platforms that support both Sports and Casino content.
If you have any questions or need assistance, contact our Support team.
Do I need to download anything to play in the Casino?
No downloads are required. You can play instantly by logging in to your account and launching your preferred games.
For added convenience, you may also download our mobile app, available on Android and iOS in supported regions.
Why are some games in maintenance, and how long does it last?
Games may occasionally be unavailable due to scheduled maintenance by the provider. This helps ensure optimal performance and reliability.
Maintenance periods can vary, typically lasting anywhere from 30 minutes to several hours. Once complete, the games will be available again as normal.
My game was interrupted by maintenance – what happens to my spin?
If your game is interrupted during an active round, your game state is saved. Once maintenance is complete, you should be able to resume and complete the round.
Note: If you encounter any issues, contact our Support team and they will assist in resolving the matter.
Why am I receiving a geo-location block when launching a game?
A geo-location block may occur if you are accessing your account from a country where certain game providers are restricted.
If you are travelling, you may need to wait until you return to your home country to access specific games.
If you are not travelling, contact Support and provide the following:
Your IP address.
Your current location.
The last time you successfully accessed the game.
Why has my balance decreased by more than my selected stake?
The system cannot change your stake without your input. However, some games display values in coins rather than currency, which can make amounts appear different.
Click on your balance within the game to toggle between coin and currency views (if available). This should help clarify any discrepancies.